PRIVACY POLICY

1. Who We Are

Shayona Australia Ltd (ACN 647 509 439) ("we", "our", or "Shayona") is committed to protecting your privacy and handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy applies to personal information collected through our website (shayona.com.au) and any online interactions with us.

2. Information We Collect

We may collect the following information:

• Contact details: name, email address, phone number, mailing address
• Enquiry and request details: the content of messages or forms you submit to us
• Payment details: billing information processed securely through third party payment providers (we do not store card details)
• Website usage data: IP address, browser type, pages visited, and time on site (collected via cookies and analytics tools)

We do not intentionally collect sensitive information unless you voluntarily provide it.

3. How We Collect Information

We collect personal information:

• Directly from you when you submit a website enquiry or booking form, contact us by email or phone, or subscribe to our communications
• Automatically through website cookies and analytics tools

4. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and service requests
• Send booking confirmations and service related communications
• Send marketing communications (with your consent)
• Improve our website and services
• Meet our legal, accounting, and regulatory obligations
• Maintain the security of our premises and website

5. Disclosure of Your Information

We may disclose your personal information to:

• Service providers who assist us in operating our website and delivering our services (for example, payment processors, email platforms, and website hosting providers)
• Related entities, for administrative and governance purposes
• Regulatory or law enforcement bodies where required by law or to protect our legal rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Overseas Disclosure

Some of our service providers may be located overseas (for example, cloud hosting or email platforms based in the United States). We take reasonable steps to ensure that overseas recipients handle your information consistently with Australian privacy standards.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, loss, or alteration, including secure servers, encrypted data transmission (SSL), and access controls. No method of internet transmission is completely secure, and we cannot guarantee absolute security.

8. Cookies and Analytics

Our website uses cookies and similar technologies to analyse traffic and improve functionality. You may control cookies through your browser settings; disabling them may affect website functionality.

We use Google Analytics to understand how visitors use our website. Google Analytics collects data anonymously and does not identify individual visitors. For more information, see Google's privacy policy at support.google.com/analytics.

9. Marketing Communications

With your consent, we may send you:

• Newsletters about Shayona news and updates
• Event invitations and festival announcements
• Special offers and promotions
• Information about our services

Marketing communications are sent only with express consent; service communications are sent as reasonably necessary to perform our services.

You can opt out at any time by clicking "Unsubscribe" in any email, contacting us directly, or updating your preferences (if applicable).

10. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate, incomplete, or out of date information
• Opt out of marketing communications at any time
• Lodge a complaint about how we handle your personal information

To exercise any of these rights, please contact us using the details in section 12 below. We aim to respond within 30 days.

11. Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, we securely delete or remove identifying details from your information.

12. Contact: Privacy

For privacy related enquiries, access requests, or complaints:

• Email: info@shayona.com.au
• Phone: 02 6535 2277
• Post: 40 Eleanor Street, Rosehill NSW 2142

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version will always be available on our website. Your continued use of our website after any update constitutes acceptance of the revised policy.